Sweeeeeetz

Some common questions...

1) Can you provide an attendant to help serve?
Yes of course, attendants are available at a cost of £10 per hour. If you have multiple machines you may wish to consider having two. Attendants come smartly dressed in our black shirt uniform (summer months) or our black fleece uniform (winter months)
 

2) Is there a deposit required?
Yes, for self-serve hires we require a deposit on delivery/collection of each machine of £200. This can be by swiping a credit/debit card or by leaving cash. The deposit is of course fully refundable at the end of the hire. For hires where we are providing an attendant, there is no deposit payable
 

3) Is there any training given?
The machines are fairly straightforward to operate. We will happily show you how they work (either in the shop if you collect, or at your event location if we drop off). We have also made some videos with hints and tips for each machine that we will send to you upon booking
 

4) How long is each hire?
The prices are for up to 24 hours. Its the same price if you use for 2 hours or 20 hours. 
 

5) How much of each product do I get?
For each machine, roughly enough raw product for the first 150 servings. If you think you'll need more, we can supply more. The raw product (slush, ice cream mix, candyfloss sugar etc) is all fairly inexpensive. Please note the hot dog stand does not come with any product at all - it is hired 'bare'.
 

6) Do you provide tables / stands?
We can do if required.
 

7) Can the machines be used outside?
Yes, provided they are under cover such as in a gazebo etc. They should not be operated in direct sunlight or in rain as it will affect operation and safety. The machines should always be operated under the supervision of a competent adult.
 

8) Do you provide extension leads?
Not usually, but we can do if required. We do not PAT test extension cables - if you need a PAT tested cable for your venue you will need to source one yourself. 
 

9) How old/reliable are the machines?
The machines are all new as of 2022. They are maintained and serviced in excess of the manufacturers' recommendations. In the very unlikely event of mechanical fault we will try our best to provide an alternative machine.
 

10) What is your cancellation policy?
Full payment needs to be made at time of booking, to reserve the machine and prevent it being hired to another customer. Cancellations 2+ weeks in advance of an event will result in a full refund, cancellations less than 2 weeks before the booking date will unfortunately not be refunded. Please bear this in mind when making a reservation. 
 

11) Are your staff CRB checked?
Some are, some aren't. We can provide CRB checked staff and provide certification if required (subject to availability of staff members).
 

12) Where can the machines be used?
Unless specifically agreed otherwise in writing, machines must only be used in houses, offices, council or school buildings. Festivals, vans/cars/floats, public area events etc are specifically excluded and permission needs to be obtained PRIOR to booking. 
 

13) Is any special equipment needed to use the machines?
The machines come fully tooled and fully stocked with materials. Standard electric supply (either mains or from a 240v generator) is fine, there are no special requirements.

​

14) Do I need to clean the machine after use?

Not at all - we clean and strip down the machines between every hire. Please just ensure all the bits and pieces that come with the machine are present when collected.

 

15) Is there a delivery/collection charge?

You are welcome to collect from the shop, but if you would prefer delivery and collection this costs £20 per booking. It is £20 if you hire one machine or multiple machines. 

 

16) If I run out of materials during an event, can you supply more?

If it's possible with time commitments and opening hours, potentially yes. Please call and we'll advise.

 

17) Do you provide allergen information for the raw products that are supplied with the machines?

Yes, verbally. But if you require a allergen sheet we are happy to oblige. On the packaging of the packets there is also ingredient list so you can check manually if needed

 

18) Can a hire be extended if needed?

Yes - usually - but please make contact as soon as practicable as the drivers have routes and schedules to arrange

 

19) Can you arrange and design table toppers, back drops etc?

No - we simply hire the machines. We can provide table(s) if required and table clothes, but we are not wedding designers etc